Refund Policy

Last updated: January 2026

At UPIPTV, your satisfaction matters. We want every customer to enjoy a smooth, reliable streaming experience. This policy explains when you are entitled to a refund.

1. Eligibility for a Refund

You may request a refund if all of the following apply:

• The request is made within 7 days of your original purchase.
• The service is not working correctly on your end (e.g. channels not loading, persistent freezing, or no access).
• You have contacted our support team and given us a reasonable opportunity to fix the problem.
• Our team was unable to resolve the issue after troubleshooting with you.

2. Troubleshooting Comes First

Most issues are caused by network settings, the streaming app, or device configuration and can be solved quickly. Before any refund is issued, our support team will work with you on WhatsApp to diagnose and attempt to fix the problem. This is a required step.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• More than 7 days have passed since the purchase.
• You refused to follow troubleshooting steps or did not allow us to attempt a fix.
• The issue is caused by your own internet connection, ISP throttling, hardware, or an incompatible device.
• A specific channel or piece of content is temporarily unavailable for reasons outside our control.
• Change of mind, accidental purchase, or "no longer needed" after the service was delivered and working.
• Reseller credit purchases (these are non-refundable once delivered).

4. How to Request a Refund

Contact us on WhatsApp at +1 628 222 1396 with your order details and a clear description of the problem. Our team will respond promptly, attempt to resolve the issue, and — if it cannot be fixed — process your eligible refund.

5. Refund Processing

Approved refunds are processed back to your original payment method. Depending on the payment provider, it may take several business days for the funds to appear in your account.

6. Free Trial

We encourage you to request a free trial before purchasing so you can confirm the service works well on your device and network. Testing first is the best way to ensure a great experience.